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Refreshing our Open Government Plan

Thank you for all of your participation in our online forum. Your participation is greatly appreciated.

Open Government Plan 2.0

We’re revising our Open Government Plan, Version 2.0 and we’d like your input. Social Security established the Office of Open Government to develop and implement a plan outlining the agency’s open government goals, objectives, and supporting activities. We developed and published two plans (June 2010 and September 2012) based on input from the public, our employees, open government advocates and other stakeholders. Acting Commissioner Carolyn W. Colvin added her personal commitment to openness principles and actions in a 2013 message.

We want your ideas about the actions that the agency should take to be build greater transparency, participation, and collaboration into our processes. Please share your ideas, comment on those of others and vote on the ideas to let us know which ideas you believe are most important.

Thank you.

All Ideas

Identity Fraud partial solution

Since there is so much fraud and corruption of personal information and since your Social Security number is NEVER supposed to be used for 'identification' and since whenever I go on a website help line and wind up speaking to someone in some other country and am required to give them my 1) account number 2) date of birth and 3) social security number it makes me very angry. QUESTION: Why cant the social security administration ...more »

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The Appeal Process

The current appeal process is complicated. One has a choice to appeal within 10 days of the date of the letter, another 60, and another 90 days. At each interval something different will happen. Upon delivering a letter of appeal to the social security office one discovers social security requires additional forms to be filled out. After completing an appeal letter then filling out social security forms, a second social ...more »

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iCDR

Incorporate medical CDR's through our online services. Send out notices that claimants can complete medical CDR packages online and submit them. Field offices would be able to import the response and process them more efficiently.

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Real Transparency

Working at SSA, I can confirm that it is considered unseemly to suggest that we have growing obstacles to degrading service. However, I think it hides an important reality that the public has a right to know about as taxpayers. Judging by comments so far from the community, it is obvious that the public is unaware we are closing offices, that many staffs are down 40-70% and that there aren't enough humans to answer every ...more »

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Social Security Numbers

It appears that companies are using this format of the social security number (SSN) for client identification: XXX-XX-nnnn, with the 'nnnn' being the last four digits of the SSN. How safe is this from fraud? What ideas are out there for personal identification? I am noticiing that companies are using questions that the client pre-registers, such as "What is your mother's maiden name?" and "What is the name ...more »

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Grants and Contracts

Have a centralized place where the public can see everything that we are paying for, how much it costs, who is the grant/contract recipient, and whether there have been cost overruns, delays, or an end product that ended up not being useful (Return on Investment). Also specify where the money came from --OASDI trust fund or general revenue.

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T16 Redetermination in ePath

Currently Claims Representatives (CR) develop Redeterminations of Eligibility (RZ) when the form 8202 is not completed. These RZ interviews can be time consuming for the CR often taking up entire work days. The RZ is often frustating for the number holder (NH) and or Payee who may not be able to visit the office or contact the CR during normal business hours. As a result, many contact the 800# requesting extensions ...more »

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Worldwide Access

Now, the entire government is moving into working from home (Telework). We, as governement employees, should be able to work from anywhere in the world, specially those employees that are married to a military spouse, government employees that need to move outside the US because their spouse was assigned to another country, or even those that need to move to another state/city because they cannot afford the cost of living ...more »

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Grants and Contracts

Have a centralized place the public can go to see how much public money SSA is spending by project, including any cost overruns, who the recipient is of the monies, and whether the grant/contract ended up being useful to SSA/the public (Return on Investment). Also specify--by project--whether the money comes from the OASDI trust fund or general revenue.

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Disability Applications

There is a site you can go to check your application status. I had to waste a half hour on the phone just to find out that it was pulled for quality control. They should of used the application site to up date me. What use is it if they are not going to use it.? Money could be spent else where . Just like the Baby names for 2013. another waste of money. We need to get ride of these useless sites to help put the money ...more »

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All Ideas

Social Security on-line access

Please allow access for "My Social Security" on-line for those of us who live OUTSIDE the U.S. Security is the excuse, but it is becoming almost impossible now to access my Social Security benefits (which I have worked 50 years for) from outside the U.S. We are not terrorists, traitors, or some kind of deviants. We are just normal Americans who for some reason choose to live outside the U.S.A. We are NOT second class ...more »

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Submission of documents

The SSA should make bar coding available from initial filing at the district office level for submission of documents from claimants and their attorneys. Use of the bar coding at the ODAR level has efficiently simplified submission of documents regarding a specific claimant. This would also assist SSA in that caseworkers would not have to manually input documents - they would automatically be submitted directly into ...more »

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The workers At the Social Security Administrations Field offic

The agents that work at theses satellite offices needs to be trained to handle the citizens in the appropiate manner without being rude,attitudes ad the way they look at individuals especially the people who has mental illness.Social Security also needs to make easier ways to access Monies that are apart of the back pay because they never know who needs it especially people like myself who has to catch up on old bills ...more »

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Supplies (this idea was submitted via alternate contact method)

There are a great deal of office supplies that employees can use that are housed in the SSA Supply store. I think it would be a good idea to open the opportunity for all employees to purchase those supplies from the supply store instead of having to shop at other supply stores. There can be a special time provided for personal purchases like 12-1PM if all day is not an option. This can be a win win for the agency and ...more »

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Medicare (this idea was submitted via alternate contact method)

When a beneficiary transitions from Medicare only to collecting their retirement with Medicare, they are issued a new Medicare with the suffix of A rather than the T. However there is no explanation provided with the card as to why it was issued or to instruct them to no longer use the suffix T card, update medical provides on new claim number and to properly destroy it. My suggestion would be to add the information ...more »

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Being harrased by Financial Co. for monies

When someone is disabled, and can't work, they can no longer pay for college loans.

I firmly believe that the Financial Co. should be able to write/e-mail/call and get some information needed to satisfy their needs.

Only if the disabled person(s) for some reason finds the papers sent to the Financial Co. for what ever the reason doesn't make it, and is being harassed by e-mail, phone, and mate's phone.

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Monies being stolen from SSDI Cards

Money is being stolen out of my account. I have been to the SS Office, have called the credit card company and nothing is being done. No one to call, or contact. There should be a Hot Line to call, or Help Line, in a situation like this. This is for everyone who uses a credit card to get their money. If this is happening to me, it must be happening to many others out there and these thieves are getting smarter, they ...more »

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Displaying all 24 Ideas